We're here, 24/7.
Questions, issues, partnership enquiries — pick the channel that fits you. Average live chat response: under 2 minutes. Bangla and English, every day of the year.
Six ways to reach a real human.
All channels route to the same Dhaka-based support desk. Live chat is fastest. Email is best for documents. Telegram is best for deals.
Live Chat
The fastest way to reach a human. Real agents, not bots. Available around the clock in Bangla and English.
Telegram Channel
Daily match previews, exclusive odds boosts, cashback drops, and direct line to our trading team.
For KYC documents, disputes, and partnership enquiries. Reply within 4 hours, 7 days a week.
Tap to chat on mobile. Voice notes welcome. Perfect if you prefer messaging on your phone.
Phone Hotline
Speak to a Dhaka-based agent directly. Bangla and English. Best for urgent payout escalation.
Facebook & Instagram
Tips, offers, match-day recaps, and payout proof screenshots. DMs open during Dhaka business hours.
Join 24,000+ members on Telegram.
Where our most serious punters hang out. Join for daily previews, flash offers, and a direct line to our trading team — no bots, no spam, just signal.
Our desk never sleeps.
Every channel below has coverage all day, every day — including Eid, Pohela Boishakh, and 3 a.m. on a Tuesday. All times BDT (GMT+6).
No bots. No scripts. Just answers.
We don't outsource support to a call center on the other side of the world. The team replying to you lives and bets the same matches you do.
Based in Dhaka
Our support team works from Dhaka — not a far-away call center reading from a template. They know the BPL, the IPL, and how bKash actually works.
Ask in Bangla
Write in Bangla. Get replies in Bangla. Code-switch to English mid-sentence — we can keep up. Hindi casual chat is fine too.
Product literate
Ask about a live cricket market, a fall-of-wicket prop, or a parlay settlement — our agents actually know the product.
Escalation fast-lane
Stuck payout? KYC snag? You're one "escalate" message away from the payout team itself — not another tier-one rep.
Partnership, affiliate, or press? Fast-lane.
Business enquiries get their own queue — faster response, direct routing to the right team.
Affiliate partnerships
Up to 45% revenue share, dedicated BDT tracking, and Bangla-native creatives. Payouts bi-weekly via bKash, Nagad, or bank.
Apply to affiliate → Press & mediaPress enquiries
Interview requests, press releases, product demos, and statement requests. Reply within 1 business day.
Email press desk → B2B & integrationsAPI & integrations
Payment providers, data vendors, streaming partners, white-label enquiries. Dedicated BD engineering contact.
Start a B2B convo →Looking for quick answers?
The 8 things players ask our live chat most often. If yours isn't here, ping us — we reply in under 2 minutes.
01 What's the fastest way to reach support?
Live chat — tap the green bubble on any page, or WhatsApp +44 7347 937975. Median reply under 2 minutes, 24/7, in Bangla or English.
02 Will a real person reply or is it a bot?
A real person — every time. Our Dhaka support desk is staffed around the clock. Bots only handle the initial greeting; a human picks up within 10 seconds.
03 Do you reply in Bangla?
Yes. Write in Bangla and you'll get replies in Bangla. Code-switch to English mid-sentence — our team handles both natively. Hindi casual chat is also fine.
04 What if my withdrawal is delayed?
Type "escalate" to support and we route you to the payout team within 10 minutes. 94% of bKash/Nagad/Rocket withdrawals clear in under 30 minutes, but we fast-lane anything older than that.
05 Can I call instead of chatting?
Yes — phone hotline is +44 7347 937975, open 24/7 in Bangla and English. Pickup usually under 30 seconds.
06 How do I send KYC documents securely?
Email them to support@4six.com or upload through your account dashboard. TLS 1.3 in transit, AES-256 at rest. We never ask for KYC over Telegram or WhatsApp — if someone does, report it immediately.
07 I want to partner / affiliate / press enquiry. Where?
Email support@4six.com with "partnership", "affiliate", or "press" in the subject line. Partnership team replies within 1 business day with a direct contact.
08 Is support really 24/7, even on holidays?
Yes. 24/7/365 — including Eid, Pohela Boishakh, Durga Puja, and Christmas. The only exception is maintenance windows, announced at least 48 hours in advance on Telegram.
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