Help Center · Updated weekly

Every answer, in 10 seconds.

Q: How do I create a 4six account?

Tap Join Now at the top, enter your name, phone number and a password. You're done in under 60 seconds — no documents needed before your first deposit.

Q: What documents do you need?

None to start betting. For withdrawals over ৳50,000 we may request a one-time KYC check (NID or passport + selfie).

Q: Can I have multiple accounts?

No. One account per person, per device, per address. Multiple accounts get permanently closed and funds forfeited.

Q: I forgot my password — what now?

Use Forgot password on the login page. A reset link goes to your registered email and phone. Takes under 30 seconds.

Q: Can I change my phone number after signup?

Yes. Go to Account Settings → Contact, enter the new number and confirm via OTP. Your betting history and balance stay the same.

Q: What's the minimum deposit?

৳200 via bKash, Nagad, Rocket or Upay. Bank transfers and crypto start at ৳1,000.

Q: How fast are withdrawals?

bKash, Nagad, Rocket: usually 5–15 minutes.Bank: 1–4 hours on business days.Crypto: under 30 minutes after on-chain confirmation.

Q: Are there withdrawal fees?

No fees on mobile financial services (bKash / Nagad / Rocket / Upay). Banks may charge their own transaction fee. Crypto withdrawals cover network gas.

Q: Why was my withdrawal delayed?

Most delays are KYC-related. We'll email you exactly what's needed — usually NID + selfie. Reply with the docs and payout resumes within 30 minutes.

Q: Can I deposit from someone else's bKash?

No. Deposits must come from a number matching your account holder name. Third-party deposits are returned minus the reversal fee charged by the MFS.

60+ answers covering accounts, payments, betting, bonuses, and everything in between. If yours isn't here, live chat replies in under 2 minutes.

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💳 Payments 🎁 Bonuses 🛡️ Security 🎯 Betting

Account

Create, log in, and keep your account healthy.

5 answers

How do I create a 4six account?

Tap Join Now at the top, enter your name, phone number and a password. You're done in under 60 seconds — no documents needed before your first deposit.

Helpful?

What documents do you need?

None to start betting. For withdrawals over ৳50,000 we may request a one-time KYC check (NID or passport + selfie).

Helpful?

Can I have multiple accounts?

No. One account per person, per device, per address. Multiple accounts get permanently closed and funds forfeited.

Helpful?

I forgot my password — what now?

Use Forgot password on the login page. A reset link goes to your registered email and phone. Takes under 30 seconds.

Helpful?

Can I change my phone number after signup?

Yes. Go to Account Settings → Contact, enter the new number and confirm via OTP. Your betting history and balance stay the same.

Helpful?

Deposits & Withdrawals

bKash, Nagad, Rocket, Upay, bank and crypto — all covered.

6 answers

What's the minimum deposit?

৳200 via bKash, Nagad, Rocket or Upay. Bank transfers and crypto start at ৳1,000.

Helpful?

How fast are withdrawals?

bKash, Nagad, Rocket: usually 5–15 minutes.
Bank: 1–4 hours on business days.
Crypto: under 30 minutes after on-chain confirmation.

Helpful?

Are there withdrawal fees?

No fees on mobile financial services (bKash / Nagad / Rocket / Upay). Banks may charge their own transaction fee. Crypto withdrawals cover network gas.

Helpful?

Why was my withdrawal delayed?

Most delays are KYC-related. We'll email you exactly what's needed — usually NID + selfie. Reply with the docs and payout resumes within 30 minutes.

Helpful?

Can I deposit from someone else's bKash?

No. Deposits must come from a number matching your account holder name. Third-party deposits are returned minus the reversal fee charged by the MFS.

Helpful?

What's the maximum withdrawal per day?

৳5,00,000 per 24 hours. For higher limits, contact support — bumped on request for verified players with payout history.

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Betting

Singles, parlays, live cashout, and every market in between.

6 answers

What's the minimum bet?

৳20 on singles, ৳10 on accumulators (parlays). Minimum stake applies per selection.

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Can I cash out early?

Yes — most sports markets offer Cash Out. Value varies based on current odds. Look for the green button in your Open Bets tab.

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Do you accept bets in INR or USD?

All bets are settled in BDT. Deposits in foreign currency are auto-converted at market rate with zero FX markup.

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Can I bet while watching a match?

Yes — live in-play betting is available on cricket, football, tennis, kabaddi, and all major markets. Stream embed on most BPL / IPL fixtures.

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What happens if a match is postponed?

Most bets are void and stake returned within 72 hours of postponement. Settled markets (already-decided props) stay settled.

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Are winning bets taxed?

No 4six-side tax. Personal tax reporting is your responsibility under Bangladesh law.

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Bonuses & Promotions

Welcome bonus, cashback, rollover explained in plain Bangla.

5 answers

How do I claim the welcome bonus?

Automatic on first deposit. Deposit ৳1,000 → get a matching ৳1,000 bonus (up to ৳10,000 total). No code needed.

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What is rollover?

Rollover = how many times you must bet the bonus before withdrawing. Our welcome bonus is 6× — low by industry standards. Example: ৳5,000 bonus × 6 = ৳30,000 total betting before cashing out.

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Can I combine multiple promotions?

One active promo per account. Finish or forfeit your current bonus before claiming the next.

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How does weekend cashback work?

15% of your net losses from Mon–Sat credited every Sunday. No opt-in, capped at ৳25,000 per week. Zero rollover on cashback.

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Do bonuses expire?

Welcome bonus: 30 days from claim. Cashback: 7 days from credit. Other promos: check the promo terms card.

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Security & KYC

How we protect your data, funds and identity.

4 answers

Is my data encrypted?

Yes. TLS 1.3 in transit, AES-256 at rest. KYC documents are stored in an isolated, access-controlled vault — not on the main app database.

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What is KYC and when do I need it?

KYC (Know Your Customer) confirms your identity. Required for withdrawals over ৳50,000, unusual deposit patterns, or regulatory requests. NID or passport + selfie is enough.

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How do I enable two-factor authentication?

Go to Account Settings → Security → 2FA. Choose SMS or authenticator app (Google Authenticator, Authy). We strongly recommend the app option.

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I think my account has been hacked — what now?

Type escalate in live chat. We lock the account within 2 minutes, freeze balance, and investigate. Funds are refunded if compromise is confirmed.

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Technical

App, browser, network issues and fixes.

4 answers

Is there a 4six mobile app?

Yes — Android APK on our website (bypasses Play Store restrictions for betting apps). iOS is a PWA: tap Share → Add to Home Screen in Safari.

Helpful?

The site is slow / not loading — what do I try?

1) Switch from Wi-Fi to mobile data (or vice versa).
2) Clear browser cache.
3) Try the APK instead of browser.
4) If all else fails, live chat — we can check for regional throttling.

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Do I need a VPN to use 4six?

No — 4six is accessible across Bangladesh without a VPN. If you're seeing a block, it's usually a DNS issue — try 1.1.1.1 or 8.8.8.8.

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Can I log in from multiple devices?

Yes, up to 3 active sessions. New logins notify your registered phone + email. Unauthorised session? One tap to kill all sessions from Security.

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Responsible Gaming

Limits, self-exclusion, and where to get help.

3 answers

Can I set deposit or loss limits?

Yes. Account → Responsible Gaming → set daily, weekly or monthly caps on deposits, bets, and net losses. Takes effect immediately; reducing a limit is instant, raising one has a 24-hour cooling-off period.

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How do I self-exclude?

Same panel. Choose 24 hours, 7 days, 30 days, 6 months, or permanent. During exclusion: no login, no deposits, no marketing emails. Balance refunded on exclusion start.

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Where can I get help for problem gambling?

Confidential helpline: +880 9610-552255 (24/7, Bangla + English). We also partner with BeGambleAware and GamCare for international resources.

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