Contact our customer support team immediately via live chat or WhatsApp and provide the following details: your 4SIX username, the transaction reference number, the amount deposited, and the payment account used.
Our compliance team will review the transaction. If the funds were deposited from an account in your name, they will typically be approved after a brief review. If the funds originated from a third-party account, they will be returned to the source and your account may be subject to temporary restrictions. Always ensure you deposit from a payment account registered in your own name to avoid any delays.
No. Third-party deposits are strictly prohibited on 4SIX. All deposits must come from a payment account (mobile banking, bank account, or crypto wallet) that is registered in your own name. This is a mandatory requirement under our AML (Anti-Money Laundering) compliance policy.
Accounts found to have received third-party deposits may have their funds frozen and withdrawals suspended pending investigation. If you are unsure whether a payment method is accepted, please contact our support team before making a deposit.
4SIX supports all major Bangladeshi payment methods, giving you maximum flexibility:
- Mobile Banking: bKash, Nagad, Rocket
- Bank Transfer: All major Bangladeshi banks
- Cryptocurrency: USDT (TRC20 & ERC20), Bitcoin, Ethereum
All deposits are credited instantly. Withdrawals via mobile banking are typically processed within 5β15 minutes. The minimum deposit is ৳200 and the minimum withdrawal is ৳500. There are no fees charged by 4SIX on any transaction.
Whether you can cancel or cash out a bet depends on the market status at the time of your request:
- Pre-match bets: Cancellation is available on selected markets while the event has not yet started. Look for the “Cancel” option next to the bet in your Open Bets section.
- Cash Out: The Cash Out feature allows you to settle your bet early for a guaranteed return β either to lock in profit or limit potential losses. Cash Out is available on most major markets and updates in real time based on current odds.
- Live bets: Once a live bet has been matched and the market is suspended, cancellation is generally not possible.
To access Cash Out, go to My Bets β Open Bets and click the Cash Out button next to the relevant bet. The amount offered will update automatically as the event progresses.
In the highly unlikely event that the 4SIX platform experiences unexpected downtime, all active bets remain fully valid. Your bet data is stored on secure, redundant servers and is not affected by any temporary frontend outage.
Once the platform is restored, you will be able to view the full status of all bets placed before the outage in your Bet History section. Any winnings from bets that settled during downtime will be automatically credited to your account. If you believe a bet was not settled correctly following an outage, contact our support team with your bet reference number and we will investigate promptly.
If you are experiencing issues loading the 4SIX platform, try the following steps in order:
- Refresh the page using Ctrl+F5 (Windows) or Cmd+Shift+R (Mac) to force a full reload
- Clear your browser cache and cookies β go to browser settings β Privacy β Clear browsing data
- Try a different browser (e.g., switch from Chrome to Firefox or Samsung Internet)
- Check your internet connection β try loading another website to confirm connectivity
- Disable VPN or proxy if you are using one, as these can sometimes block platform access
- Disable browser extensions such as ad-blockers, which may interfere with platform scripts
If the issue persists after trying all of the above, contact our support team via WhatsApp and include a screenshot of the error message you are seeing.
4SIX is designed to run smoothly on virtually all modern devices without any app download required. For the best experience, we recommend:
- Browser: Google Chrome (latest), Safari, Firefox, or Samsung Internet β all kept up to date
- Mobile: Android 8.0+ or iOS 13+
- Desktop: Windows 10/11, macOS 11+
- Internet Connection: A stable connection of at least 2 Mbps is recommended for live betting and streaming
Ensure JavaScript and cookies are enabled in your browser settings. If you are using a VPN or ad-blocker, this may occasionally interfere with live markets β try disabling these if you experience any issues.
Market exposure refers to the maximum amount you stand to lose on a specific market or selection at any given moment. It takes into account all of your active bets β both back and lay β across that market.
Monitoring your exposure helps you manage risk effectively. On the 4SIX platform, your current exposure is displayed in real time within the My Bets section. Setting personal betting limits and reviewing your exposure regularly is an important part of responsible gambling. If you have questions about exposure calculations, our support team is available 24/7 to assist.
Brief delays on live betting markets are completely normal and are implemented for important reasons. During live events, odds can change rapidly within fractions of a second. A small delay window (typically 3β8 seconds) is applied to prevent any single party from taking unfair advantage of stale prices.
This delay protects all users and ensures markets remain fair and sustainable. If the odds change significantly during the delay window, you will be shown the new price and asked to confirm whether you wish to proceed with your bet at the updated odds. This is standard practice across all reputable betting exchanges and sportsbooks globally.
A “lay” bet is the opposite of a back bet β you are betting against an outcome occurring. When you lay a selection, you are essentially acting as the bookmaker, offering odds to other bettors. If the outcome you laid does NOT happen, you keep the backer’s stake as profit. If it does happen, you pay out at the agreed odds.
Lay betting is available on 4SIX’s betting exchange and is particularly popular in cricket and football markets. It is important to understand your maximum liability before placing a lay bet, as losses can exceed your initial stake. Use the liability calculator in the bet slip to assess your risk before confirming any lay bet.
